Dealing With Difficult People in the Library

Dealing With Difficult People in the Library

Book - 1999
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This text offers practical strategies for managing problems posed by patrons and other staff. It is a hands-on guide to solving problems through communication, preventive measures and clear and concise patron behaviour policies.
Publisher: Chicago : American Library Association, 1999.
ISBN: 9780838907603
Characteristics: ix, 195 p. ; 23 cm.


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